FAQ'S

The process is very simple and only takes 3 steps:
• Fill in all the details on the registration form.
• Upload the necessary documentations for example:Passport, Driving License, Residency Care etc.
• Ready to send money

Depending on the country and the sending method these times differ, ultimately the funds will be ready to collect within a 24-hour timeframe (Bank holidays and Public Holidays or any other reasons beyond control may affect this timeframe).

This is different for each country, please check before sending remittances.
• Cash pick-up
• Bank deposits.
• Mobile send money

We aim to avoid transaction charges for all our customers however some destinations have a fee that we cannot avoid. This breakdown will be provided before you send money on our website.

Simply click on ‘Forgot my Password’ and you will be sent a password reset email. Alternatively, you can contact our office.

The sender will be issued with a Unique Pin code which needs to be provided at the time of collection. The receiver will also need to confirm the amount and provide proof of Identification which is essential for collecting the payment

For payment collection, receiver needs to provide the following:
• Transaction number (also known as payment number, pin number or pin code)
• Beneficiary's valid photo ID as per destination country

Proof of ID
• Colored Passport Copy
• Colored copy of full Austraila driving license

Proof of address
• Utility bill
• Bank statement
• Credit card statement
• Official letter from any Australia Government body

Proof of funds: As per declared Source
• Proof of funds: As per declared Source
• Pay/wage slips
• Credit card statement (document should contain identification such as name and account number
• House sale receipt, car sale receipt, etc
• Bank loan documents (including mortgages)

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.